Real-World Warehouse Execution at Fulfill: Customers Share How IFS Softeon Powers Smarter Operations

At Softeon Fulfill 2026, customers from across industries came together to share how they’re transforming warehouse operations with technology designed for complexity, scale, and adaptability. One of the highlights of the event was a testimonial video featuring leaders from organizations including Casey’s General Stores, Scooter’s Coffee, Princess House, and Saddle Creek Logistics, each sharing how IFS Softeon helps support their unique fulfillment operations.

The conversations reinforced a common theme heard throughout Fulfill: modern warehouse operations require intelligence, flexibility, and a platform capable of evolving alongside the business.

For Casey’s General Stores, scale and operational cohesion are critical. With approximately 3,000 stores supported through three distribution centers, the company relies on IFS Softeon across outbound fulfillment processes, including load planning and picking operations. In the video, TC Wampler, Product Owner, IT Supply Chain, highlighted the value of having an all-in-one platform that enables seamless transitions between planning and execution while keeping operations connected as a single unit.

“We’re able to easily transition from the load planning to the picking implementation very seamlessly, while working as one unit makes everything really cohesive for us.”

TC Wampler, Product Owner, IT Supply Chain, Casey’s General Stores

That emphasis on operational intelligence was echoed by Scooter’s Coffee. Supporting more than 900 stores across five distribution centers, the company uses IFS Softeon daily for picking, replenishment, and putaway strategies. Caleb Schmucker, Product Owner, Scooter’s Coffee, shared how the platform stands apart through its ability to introduce greater intentionality into warehouse execution, with built-in intelligence, stronger guardrails, and more structured decision-making compared to previous WMS platforms they’ve used.

“What has built on other WMSs that we’ve used in the past is the ability to do so with intelligence, having better guardrails, more structure and more intentionality.”

Caleb Schmucker, Product Owner, Scooter’s Coffee

At Princess House, flexibility has been a defining advantage. Bassam Al-Qusar, Vice President of IT, described how the organization uses IFS Softeon to manage fulfillment operations across locations, from ERP integration through warehouse execution, inventory management, and receiving. He emphasized the platform’s adaptability, noting that while the software is standardized, it can still be tailored rapidly to meet evolving operational needs.

Meanwhile, Saddle Creek Logistics highlighted the importance of optimization in high-volume omnichannel environments. Christine Mulliver, Senior Manager, Fulfillment Billing, shared how the company uses IFS Softeon across 14 locations to support omnichannel fulfillment customers, helping operations teams improve inventory visibility, shipment execution, and order routing efficiency.

Beyond the technology itself, many customers also spoke about the partnership behind the platform. Several emphasized the collaborative relationship they’ve built with IFS Softeon over time, from continuous improvement initiatives to identifying new operational opportunities as warehouse requirements evolve.

That spirit of collaboration and innovation was on full display throughout Fulfill. The event brought together supply chain and warehouse leaders to exchange ideas, explore emerging technologies, and discuss how AI, orchestration, automation, and execution are reshaping fulfillment operations. Customer stories like these illustrate how organizations are moving beyond traditional warehouse management toward more connected execution strategies.

Watch the full testimonial video to hear directly from customers about how IFS Softeon is helping power more scalable warehouse operations.