Conectiv Handles a Massive Order Volume with Softeon

Industry
Third-Party Logistics
Headquarters
Paris
Distribution Centers
North America
Solutions
Softeon WMS and Softeon DOM
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Client Overview

Conectiv, part of Conectiv formerly known as Technicolor, is a global supply chain leader, bringing clients expertise in solving complex, end-to-end logistics challenges. With over 10,000 employees, Conectiv provides a full suite of supply chain and 3PL solutions for business-to-business (B2B) and direct-to-consumer (D2C) channels. Conectiv SCS helps manufacturing and product packaging e-commerce clients meet consumer demand with D2C fulfillment warehousing services, including inventory management, picking, packing, and distribution solutions. 

Problem

The e-commerce market saw unprecedented times in the last few years. Online retailers saw a large increase in online orders, and so did warehouses that held that inventory. With the rise of online shopping, Conectiv faced challenges with its legacy systems, originally built to accommodate fewer high volume orders instead of smaller, individual high value orders as often seen with e-commerce. The legacy systems were not well-suited for the new demands of D2C orders, requiring a different set of tools and processes. Conectiv realized the need for a more flexible, customizable, scalable, and efficient Warehouse Management System (WMS) to accommodate the evolving needs of their clients. The company sought to enhance its operational efficiency, expand integration capabilities, real-time visibility insights, and improve inventory accuracy. 

Solution

To tackle these challenges, Conectiv turned to Softeon, a leading provider of WMS, Warehouse Execution System (WES), and Distributed Order Management System (DOM) solutions. Softeon provides Conectiv flexibility to seamlessly integrate with existing systems, capabilities to cater to specific customer requirements as they arise, end-to-end visibility, and 24/7 customer support. 

The initial phase of the partnership saw the integration of Softeon’s tier-1 WMS with an implementation period of just three months. Initially, Conectiv implemented Softeon’s WMS in one of their United States locations. The company noticed immediate improvements. In just a few months, due to the success of this partnership, Conectiv expanded Softeon’s WMS to multiple locations in the U.S. Softeon’s WMS flexibility allowed Conectiv to efficiently integrate new customers with ease. The company followed shortly after with the introduction of Softeon’s DOM solution and billing management system (BMS). The collaboration with Softeon proved to be scalable and adaptable to the growth strategy of Conectiv in this modern retail era.

Business
Objectives

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I just do not feel like we would have been as successful with getting our customers on the system if we went with somebody different. I think we would have been much further behind than where we are today.
Fred HolmesDirector of Enterprise Applications, Conectiv

Solution

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Results

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Efficiency and Automation: Softeon facilitated automation in various aspects, from automated sorting, to picking and packaging processes. This automation significantly reduced workflow times and increased operational efficiency. With the help of Softeon’s robust warehouse solutions, Conectiv also introduced a fully automated distribution center with robotics for efficient picking and packing, streamlining floor operations and significantly improving order fulfillment times. 
Real-time Visibility: Softeon provided end-to-end visibility, allowing Conectiv and its customers to track orders in real-time, eliminating the need for manual updates and reducing check calls. In addition, Conectiv customers also gain access to real-time data insights, allowing them to make informed business decisions that optimize warehouse operations. 
Inventory Accuracy: Softeon’s WMS and DOM tools inventory accuracy, especially crucial in the e-commerce world where smaller order quantities needed precise tracking for fast deliveries.
Reduced Communication Overhead: The WMS portal enabled customers to self-serve, reducing the need for communication regarding order status. This resulted in improved customer satisfaction after the reduced quantity of calls and emails. Conectiv also benefits from a direct point of contact since the partnership’s inception. The dedicated account manager within Softeon allowed for the elimination of roadblocks during the implementation stage and continues until present day for any support needed. 
Billing Accuracy: Softeon’s BMS improved billing accuracy and simplified the company’s financial processes, a direct improvement to the company’s bottom line. 
Adaptability to Industry Changes: Softeon’s ability to quickly adapt to changes, such as the introduction of new WMS tools, provided Conectiv with the confidence to explore innovative solutions and stay competitive in the market.
Scalability and Growth: Softeon’s scalability allowed Conectiv to seamlessly expand its technological operations to new locations and accommodate a continuous growing number of customers. With Softeon’s partnership, the company cut costs by purchasing off-the-shelf software instead of investing in building in-house, costly infrastructure. 
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We are able to onboard and integrate new customers in three months or less. That includes full testing cycles and everything. This is impressive considering half of that time is for customer testing. Softeon’s solutions delivers for us. Then we can focus on our new customer, making them feel comfortable that we can get orders, we can process orders, and they can get all the data they need.
Fred HolmesDirector of Enterprise Applications, Conectiv

Future Growth

Conectiv plans to continue expanding Softeon’s warehouse solutions in more locations, notably their international warehouses. The company aims to leverage Softeon’s upcoming tools, allowing more power in the hands of users, further accelerating warehouse floor operations and enhancing customization capabilities.

Conectiv successful integration of Softeon demonstrates the importance of choosing an experienced and flexible WMS provider in the rapidly evolving e-commerce landscape. The partnership with Softeon not only addressed immediate challenges but also positioned Conectiv for continued growth and innovation in the dynamic supply chain and e-commerce fulfillment market. 

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