Touchstone Crystal

Industry
Jewelry Retail (Direct Sales)
Headquarters
Cranston, RI
Distribution Centers
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Business Overview

Touchstone Crystal is the new direct-selling jewelry division of the Swarovski brand. Touchstone Crystal has successfully reinvented home-based business opportunities for women everywhere.  Touchstone Crystal offers Swarovski sparkle in a unique and affordable line of jewelry designed for the everyday woman, made exclusively for Touchstone Crystal and sold only through their Independent Sales Consultants (in-person, online, and via catalog).  Touchstone Crystal parties and online sales empower women, fuel their entrepreneurial spirit, and connect consultants to a global fashion brand. All Touchstone Crystal jewelry blends on-trend and classic styles with the same craftsmanship, attention to detail, and unmatched precision-cut crystals celebrated on the red carpet and on runways everywhere and that are signature trademarks of the 120 year Swarovski name. www.touchstonecrystal.com

Business
Objectives

Required a robust Warehouse Management System that would be cost effective and bring efficiency to their operations 
WMS needed to be able to handle large seasonal volumes of orders and business growth
Key challenge was the need for the WMS to integrate seamlessly into their unique Party Planning software 
Needed a WMS that would provide accuracy, efficiency and visibility from Party Planning all the way to fulfillment
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Solution

Warehouse Management System (WMS)

Results

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Quicker on-boarding of new clients in just weeks
Successfully on-boarded high-volume subscription clients
Deployed/Integrated new fulfillment channels with Shopping Cart applications like Shopify®, SFP®
Self-service configuration wizard
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