Softeon Distributed Order Management System - DOM

Softeon Distributed Order Management System - DOMS

Achieve superior order fulfillment with Distributed Order Management System

Distributed Order Management (DOM) systems have become critical to supply chain execution, notably in omnichannel fulfillment but in many additional applications and industry sectors as well.

DOMS can be used to automate, optimize and orchestrate order fulfillment processes, based on granular visibility to orders, inventory, service requirements, costs and constraints.

What is Distributed Order Management?

DOM can be defined as a software system that provides integrated fulfillment planning and execution across multi-echelon, multi-node, multi-partner, and multi-channel supply chain networks.

More completely, a Distributed Order Management System (DOMS) provides powerful capabilities to:

  • Enable omnichannel commerce without modifying existing systems
  • Serve as a centralized “Order Hub” in both B2C and B2C ecosystems
  • Integrate the extended fulfillment supply chain
  • Optimize inbound and outbound order routing
  • Provide real-time, granular inventory and order visibility across an extended network
  • Define and execute detailed inventory allocation and reservation rules
  • Automate complex channel and customer order management requirements (back order management, subscriptions, new product introduction, etc.)
  • Maximize profitability while meeting customer service commitments

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Distributed Order Management versus Traditional Order Management Systems

Distributed Order Management System vs Traditional Order Management Systems (OMS)

Traditional Order Management Systems (OMS) are order processing-centric. DOM systems, by contrast, are order fulfillment-centric.

Distributed Order Management determines how to source an order in a way that meets customer service commitments at the lowest total cost or in a way that meets some other objectives of the company.

At the heart of a DOM is a powerful, configurable rules engine that enables companies to define sourcing and fulfillment policies and logic. As a further point of differentiation, a DOM system often sits over top of multiple traditional OMS systems.

That said, the lines between DOMS and traditional OMS are blurring. As a leading DOMS company & solution provider, Softeon provides both Distributed Order Management and Order Management solutions, available separately or as an integrated Enterprise Order Management solution.

Distributed Order Management is an Essential Capability for Fulfillment Orchestration

Softeon distributed order management system provides a feature-rich DOM solution that supports a number of use cases, both within omnichannel and beyond.

In omnichannel fulfillment, for example, companies use Softeon Distributed Order Management to rapidly enable new processes (e.g., order on-line, pick-up in store, curbside pick-up, store fulfillment, vendor drop ship, etc.) without modifying existing systems. It is also used to determine optimal order sourcing across the network based on advanced rules for how to run the business in B2C and B2B applications.

But Softeon’s DOM solution provides a solution for many other scenarios, including centralized “Order Hub” functionality for manufacturers and wholesalers, managing client processes and fulfillment requirements for 3PLs, optimizing the inbound flow of goods to the right nodes, and much more.

Distributed Order Management is an Essential Capability for Fulfillment Orchestration
DOM Little Book

Want to learn more? We literally wrote the book on Distributed Order Management – download our excellent “Little Book of Distributed Order Management” ebook here.

Distributed order management delivers significant value for many companies on its own, but increasingly we see requirements for an integrated DOM-WMS solutions. Softeon is a market leader in joint DOM-WMS deployment, providing order fulfillment orchestration at the network level (DOM) and/or at the node or DC level (WMS and Warehouse Execution System).

Distributed Order Management Software in Action

Example of Softeon's customer DOM solutions include:



Duluth Trading Company has successfully implemented Softeon DOM (and WMS) to drive fulfillment excellence as it moved from on-line only to a network of dozens of physical stores that also do order fulfillment. Softeon’s solution manages the optimal source identification, buy on-line pick-up in-store, curbside pick-up, store fulfillment processes, returns and more.


Sears Home Services uses Softeon DOMS and WMS to manage repairs parts inventory and fulfillment in a multi-echelon network – from master DCs to an individual technician’s van – as well as reverse logistics to optimize the process of returning parts for restocking, scrapping, or repair.

A leading consumer goods company is using Softeon DOM solutions and traditional order management for a true Enterprise Order Management system, including extensive use of drop shipping from hundreds of vendors.


sony dadc white

Sony DADC – a 3PL system for the entertainment media sector (DVDs, games, etc.) – uses Softeon DOM system to manage complex customer requirements, reducing on-boarding time from many months previously to now just a matter of a few days.

A leading on-line pharmacy is implementing Softeon DOM and WMS to deliver granular, real-time visibility to inventory across a complex network, including in-transit inventories. This is used to selec the optimal sourcing facility considering automation constrains, regulatory factors, a dynamic weighted calculation of multiple sourcing factors and more.

Learn About the 7 Key Benefits of Distributed Order Management System

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Benefits from a Leading Distributed Order Management System

  • Improved the customer experience
  • Lower fulfillment costs
  • Automation of many existing manual processes
  • Enablement of new omnichannel processes without changing existing systems
  • Granular real-time visibility across an extended network, often increasing sales revenue
  • Increased on-time and complete deliveries
  • Reduce end-to-end cycle times
  • Lower inventory levels
  • Much more rapid response to new requirements/opportunities over time
Benefits from Softeon’s DOM Software Solution

Let’s Discuss Your DOM Opportunities Today

Reach out to us via phone or web to discuss your Distribution Order Management opportunities with one of our subject matter experts.


Softeon Distributed Order Management (DOM) Data Sheet

Softeon Distributed Order Management (DOM) Data Sheet
Introduction and overview of the features, capabilities and beneficial differentiators.

Softeon Distributed Order Management

Softeon Distributed Order Management
Softeon Distributed Order Management (DOM) is an intelligent hub that orchestrates orders between vendors, suppliers and customers at a high level and evaluates fulfillment options to determine an optimal fulfillment strategy.

The 7 Key Benefits of Distributed Order Management

The 7 Key Benefits of Distributed Order Management
Enjoy this complimentary white paper on Distributed Order Management (DOM) to learn how an innovative approach can benefit your organization for decades to come.

The Little Book of Distributed Order Management

The Little Book of Distributed Order Management
Whether you’re just interested in learning more about this new technology, starting a search for DOM solutions, or getting up to speed on a potential new project, this Little Book will strongly enhance your knowledge in a quick and easy read. You can download the e-book or request a physical book be mailed to you.