KSP Fulfillment Masters Their Warehouse Operations with Softeon
Third-Party Logistics
Brooklyn Park, MN
Overview
As a multi-tenant 3PL with deep expertise in kitting and assembly, KSP offers a broad range of value-added services, including retail-ready kitting, assembly, and direct-to-consumer fulfillment. To better serve its diverse client base and regain control of its internal operations, KSP implemented Softeon WMS. The solution has empowered KSP to optimize processes within its four walls, enhancing accuracy, visibility, and service delivery across all lines of business.
Case Study Video
Business Challenge
Before implementing Softeon WMS, KSP faced operational challenges within the four walls of their facility. These included issues with inventory accuracy, products being located in the wrong place, and difficulty allocating resources for demand planning. These internal inefficiencies impacted their productivity as a 3PL.
Softeon Solution
Another factor was Softeon’s flexibility. The system’s ability to accept orders through multiple platforms, including APIs and direct ERP connections, allowed KSP to adapt to a wide range of customer needs.
With Softeon, KSP’s operations team runs more smoothly. Staff can quickly check inventory during the receiving process, accelerate speed to market, and ensure product availability for end customers.
“They don’t have to guess. They can utilize the system and its capabilities to do replenishments and putaways. They can trust exactly what they’re supposed to do.”
Softeon also helps KSP support its clients more effectively. The system allows for fast integration and onboarding, so new customers can begin shipping orders quickly. Every KSP customer receives access to a client portal powered by Softeon, providing real-time insight into order status, inventory, and transaction history. This transparency helps KSP’s clients stay aligned and make strategic decisions, whether from a sales or manufacturing perspective.
KSP considers itself a leader in the technology space and credits that to its partnership with Softeon.
Results
Conclusion
Softeon has played a pivotal role in helping KSP optimize its operations and lead with technology. By gaining control over internal processes and delivering meaningful visibility to clients, KSP is now better equipped to meet customer expectations, onboard new business efficiently, and continue growing as a modern, agile 3PL.
