In the recent report, “IT Market Clock for Digital Commerce, 2015”, Gartner Analyst Jason Daigler has identified DOM as a key investment opportunity offering significant Return-On-Investment and ongoing savings to the Enterprise. Distributed Order Management (DOM) provides real-time visibility throughout the pipeline enabling quick, fluid execution of order and inventory management. Gartner points out that an important factor in a successful DOM project in selecting a mature software application with confident project management guided by seasoned business process engineers. Gartner has identified Softeon as sample vendor of distributed order management/order management.

Softeon customers are discovering early realized value and astonishing Return-On-Investment from their implementation of DOM. With Softeon’s DOM, companies are discovering a mature and stable system easy to deploy, easy to train personnel, providing early positive results.

DOM from Softeon can be deployed locally or in a cloud environment. It is an excellent fit for cloud deployment because of its enterprise reach across a company’s Supply Chain network. DOM is regularly identifying and solving inventory and order opportunities on an Enterprise-wide basis. For instance, a decision can be quickly made in a DOM environment to move an order or group of orders to a farther west time zone to achieve same-day shipping and the cost impact of that decision can be determined real-time.

Naturally, all savings usually attributed to a Cloud deployment can be realized in a DOM implementation such as absorbing cost in an as-used install versus managing and maintained in an owned environment. Softeon has a long and successful history deploying solutions from the Cloud.


During operation milestones new projects are noting smaller, better deployed inventories. DOM’s function and analytics contribute to smaller, more productive inventories providing higher fulfillment rates and improved productivity. These realized improvements often lead to strategic decisions related to a smaller, more efficient inventory footprint throughout the Enterprise.

In other recent projects DOM is replacing older OM systems. In these cases DOM is providing a larger, more comprehensive level of order management and better, easier-to-use functionality. In these projects, positive results include Enterprise-wide decision-making, more efficient system-wide inventories and improved order fulfillment.

Most importantly, Softeon DOM is providing customers improved customer service and satisfaction. This is a key element of business survival in today’s social market. Improved order performance produces higher consumer scores from social media plus DOM offers the performance analysis necessary to replicate superior order performance. Net-net DOM brings about two big basic objectives of business objectives; lower costs and happier customers.

Gartner, IT Market Clock for Digital Commerce, 2015, Jason Daigler, 19 August 2015

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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