Solutions for Retail + Omnichannel

Softeon offers omnichannel retailers and direct-to-consumer (DTC) brand companies a powerful suite of solutions for orchestrating customer order fulfillment at the network and individual distribution points, driving increased profitability and customer satisfaction.

That’s we retail leaders such as The Duluth Trading Company, Casey’s General Stores, DoItBest, Kendra Scott, Alex & Ani achieve flexible fulfillment excellence using Softeon supply chain solutions.

Solutions for Retail + Omnichannel

Today, with transformative impact of ecommerce, retailers and DTC brand companies must acquire a new set of fulfillment capabilities.

Those include:

  • Enablement and synchronization of multiple and dynamic points of interaction (POIs), points of fulfillment (POFs) and points of return (PORs)
  • Ability quickly enable omnichhannel processes such store fulfillment, buy on-line, pick-up in store (BOPIS), curbside pick-up, vendor drop ship and more
  • Achieve high level of agility in designing and dynamically executing business and fulfillment strategies
  • The ability to consistently meet customer service requirements at least possible fulfillment costs.

Ready to Schedule a Demo?

Retail & Omnichannel

Softeon’s Distributed Order Management System (DOM solution empowers fulfillment orchestration at the network level, identifying the optimal sourcing point across the extended network based on granular, real-time visibility into inventories, customer commitments and SLAs, supply chain capacities and constraints, shipping costs and other attributes.

Our powerful rules engine considers all these variables to identify and execute the fulfillment paths that satisfy customers while achieving the greatest profitability - with those rules easily modified over time without new coding as needs and strategies change.

Our Warehouse Management + Execution System orchestrates fulfillment at the DC by also dynamically executing rules for each order and individual pick, using optimization and “always-on” conditions and event monitoring to meet demand and SLAs at the least possible operating cost.

That includes synchronizing picks coming from multiple areas and types of automation/technologies in a continuous flow of goods, and dynamically adjusting priorities as a day or shift progresses, moving from a focus on optimization early-on to ensuring service levels and carrier cut off times are met as the day/shift nears its end.

The result: maximum profitability and happy customers.

The result: maximum profitability and happy customers.

Those proven new capabilities in addition to the core distribution requirements commonly needed by retailers, including strong support for crossdocking/flow through, put-to-store, advanced wave management and waveless order release processes, and much more.

Softeon is also the leader in supporting distribution automation. That includes taking direct control of order picking subsystems without the need for any additional software, reducing costs and optimizing fulfillment performance. Directly supported technologies include Voice, smart carts, pick-to-light, goods-to-person systems, put walls, mobile robots and more.

Real-time Integration

In addition to DOM, WMS and WES solutions, Softeon drives retail distribution performance with a number of complementary modules:

Parcel Shipping Management
Parcel Shipping Management

Robust parcel shipping capabilities included as part of the WMS, with a highly scalable architecture, rate shopping capabilities, certified integration with all the major carriers, and more.

Resource Management System (RMS)
Resource Management System (RMS)

Powerful tools that enable you to control and optimize labor and equipment resource performance to reduce costs and minimize execution variability. Includes a unique statistical approach to standards setting, tracking direct time and indirect time, a full warehouse map, and more.

Learn More

Slotting Optimization
Slotting Optimization

Comprehensive tools to optimize product slotting to reduce travel costs in order picking and replenishment. As opposed to many solutions, Softeon’s Slotting module is easy to use and supports fixed and dynamic slotting, the ability slot based on near-time demand signals or sales forecasts, cost-versus benefit analysis for warehouse re-slotting, and much more.

Returns Process Management (RPM)
Returns Process Management (RPM)

Rules-driven support of a variety of configurable workflows to optimally process returns from diverse channels. Piece-level tracking features enable comprehensive track and trace capability throughout the supply chain. Real-time visibility and rule-based capabilities dynamically evaluates return product attributes and condition to determine disposition and destination.

Learn More

Let’s talk about your distribution opportunities and challenges today.