How Flex Logistics Tracks and Traces Every Box with Softeon
Third-Party Logistics
Jamesburg, New Jersey
Overview
Flex Logistics is a 3PL provider offering full-service warehousing, transportation, and fulfillment solutions. With over 1.8 million square feet of FDA-registered, food-grade space, Flex specializes in consumer-packaged goods, food and beverage, and temperature-sensitive inventory. Their integrated services, including cross-docking, pick and pack, value-added packaging, and transportation management, enable faster delivery and reduced logistics costs. Flex selected Softeon Warehouse Management System to enhance inventory accuracy, strengthen lot control, and provide customers with real-time visibility.
Case Study Video
Business Challenge
Before Softeon, Flex relied on manual spreadsheets and outdated systems to track inventory and lot codes, especially challenging for complex jobs involving multiple components. The process was slow, error-prone, and labor-intensive, requiring frequent recounts and re-verification.
Softeon Solution
Softeon replaced Flex’s manual workflows with a real-time, automated system that delivers end-to-end lot traceability in minutes, rather than hours. Its intuitive interface has made client onboarding nearly instant, allowing Flex to go live as soon as customer data is received. Voice and wave picking technologies have streamlined outbound operations, boosting throughput and reducing training time. Integrated EDI and automated clerical tools help Flex detect issues early, preventing costly errors and improving customer satisfaction.
With Softeon’s flexible WMS and automation capabilities, Flex can also deliver a wide range of value-added services that strengthen customer ROI. These include custom display builds, kitting, shrink wrapping, re-labeling, cluster packaging, and reverse logistics. The value-added services help clients reduce costs, improve speed to market, and present products in ways that enhance brand impact. By streamlining these specialized workflows, Softeon enables Flex to respond faster to customer needs while expanding the scope of services they can provide.
Results
Conclusion
With Softeon, Flex has significantly improved accuracy, agility, and operational efficiency, enhancing their ability to meet the evolving demands of clients across food, cosmetics, and consumer goods industries.
