Softeon Recognized in Gartner’s Innovation Insight on Multiagent Orchestration Platforms Report

As adoption accelerates, the complexity of managing diverse automation, robotics, and execution systems is becoming one of the biggest challenges supply chain leaders face.

That’s why we were excited to see Softeon referenced in Gartner’s recent Innovation Insight: Multiagent Orchestration Platforms, a report focused on how organizations can orchestrate work across heterogeneous fleets of robots, systems, and other automated agents.

Why Multiagent Orchestration Matters Now

According to Gartner, the majority of supply chain leaders have already deployed or plan to deploy intralogistics smart robots within the next two years. Most of those organizations expect to expand beyond a single robot vendor or form factor.

This shift creates a new problem: how do you coordinate work across different robots, systems, and physical assets without introducing friction, delays, or brittle integrations?

Gartner defines multiagent orchestration (MAO) platforms as the intelligent middleware layer that connects business systems, robots, and other automated agents, assigning work, coordinating activities, and monitoring execution across the operation.

In other words, orchestration is becoming just as important as automation itself.

From Integration to Orchestration and Optimization

The report highlights that simple point-to-point integrations are no longer sufficient as robotics environments grow. Instead, organizations need platforms that can:

• Integrate with multiple robot fleets, automation technologies, and upstream systems like WMS
• Orchestrate work across different agents, including robots, conveyors, doors, and elevators
• Optimize task allocation based on constraints, priorities, and near-real-time conditions
• Observe performance across fleets to enable cross-agent analytics and continuous improvement

As Gartner notes, many organizations won’t recognize the need for orchestration until they move beyond one or two robotic solutions, at which point complexity can increase rapidly.

Where Softeon Fits

Softeon has long believed that warehouse execution must be flexible, vendor-agnostic, and designed for continuous change. As robotics and automation increase, that philosophy becomes even more critical.

Our platform is built to serve as the execution and orchestration backbone of the modern warehouse, connecting WMS, automation, robotics, and real-time operational events into a cohesive, responsive system.

Rather than hardcoding logic for a single vendor or use case, Softeon enables organizations to:

• Adapt quickly as new robotics and automation are introduced
• Coordinate work across people, machines, and systems
• Maintain real-time visibility into execution across the operation

It’s this execution-first approach that aligns closely with Gartner’s view of how multiagent orchestration platforms will evolve and why Softeon was recognized in this research.

Preparing for a Multiagent Future

Gartner predicts that by 2028, the majority of warehouses will deploy some form of robotics or automation. The winners won’t just be those who automate first, but the ones who orchestrate best.

That means building an architecture that’s:

• Scalable
• Hardware-agnostic
• API-driven
• Designed to handle increasing operational complexity

Want to Learn More?

If you’re exploring robotics, automation, or looking to better orchestrate execution across your warehouse network, we’d love to talk.

Contact Softeon to learn how our platform helps organizations turn multiagent complexity into a coordinated, high-performance operation.