Warehouse leaders are responsible for an incredibly complex ecosystem. Waves to release, trailers to load, labor to balance, automation to coordinate, exceptions to resolve, and customers to keep informed. During peak season or high-volume operations, even a small delay can ripple into major impact across service levels.
Staying on top of everything requires more than dashboards, emails, or manual updates. Leaders need constant visibility, delivered in a format they can access anytime, anywhere.
That’s where Pulse comes in.
Pulse is Softeon’s real-time event awareness platform, built to give operations, IT, and supervisory teams instant visibility into what’s happening within their warehouse network. It acts as a lightweight, mobile-friendly stream of activity that keeps teams informed without opening the full WMS.
What Pulse Is: A Live Operational Feed for Your WMS
Pulse turns warehouse events into a clean, chronological activity feed much like a social timeline, but built specifically for enterprise operations.
Through a simple API, the WMS (and other systems like WES, automation, labor, or IT monitoring tools) publish real-time events into Pulse. Pulse automatically organizes, tags, and formats them into easy-to-read visual cards. Users can follow specific channels called “bots” related to their responsibilities, such as shipping, receiving, automation, IT health, labor, or inventory.
Leaders who are away from the floor, traveling, or managing multiple facilities get continuous visibility into operations without logging into the WMS.
How Pulse Helps Operations Run Smarter
Pulse provides value by turning operational noise into clear, actionable awareness:
Instant visibility into what matters – Events appear as soon as they happen. Departures, arrivals, wave completions, alerts, exceptions, automation status, and more.
A focused view based on your role – Users follow only the bots relevant to their function, ensuring the feed is signal, not noise.
Visual event cards for fast scanning – Color-coded cards (green for success, orange for warning, red for critical) help leaders spot issues in seconds.
Hashtags and drill-down navigation – Users can click into trailers, waves, orders, or other identifiers to see a full history of related activity.
Lightweight and mobile-first – Ideal for leaders responsible for multiple facilities or anyone needing awareness outside the warehouse floor.
Zero disruption to WMS – Pulse is read-only, ensuring it remains a controlled visibility tool.
Result: Faster decisions, better communication, and fewer surprises across warehouse operations.
Pulse in Action: Where It Delivers Value
- A regional operations leader overseeing four sites gets an early heads-up about a delayed outbound wave, allowing them to coordinate labor before it becomes a service-level risk.
- A director on the road checks Pulse between meetings to confirm trailers departed on time.
- An IT team receives real-time system health and uptime alerts through Pulse’s visual cards, reducing investigation time.
- A customer-facing manager reviews Pulse before a status call to verify order progression and outbound activity.
Pulse acts like a heartbeat monitor for the warehouse, providing just enough information, exactly when needed.
Built for the Future of Event Orchestration
Today, Pulse delivers real-time visibility. Tomorrow, it will deliver real-time communication.
Pulse is evolving beyond a standalone interface and into a flexible event distribution hub, allowing WMS events to be routed into modern collaboration tools like:
- Microsoft Teams
- Slack
- SMS
- Other subscription-based channels
This future state removes the need for custom integration work and avoids the overhead of managing a standalone UI. It meets teams where they already collaborate, ensuring critical updates are impossible to miss.
Pulse will become an extensible platform for delivering the right notification to the right person at the right time, across any channel.
As part of Softeon WMS Enablement Tools, Pulse helps customers integrate, orchestrate, and automate with confidence, accelerating innovation while keeping warehouse operations running smoothly.
Learn how Pulse and the full suite of Softeon WMS Enablement Tools keep operations informed and moving. Read the data sheet, then connect with Softeon to see it in action.
