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Supply Chain Execution

Softeon provides a full portfolio of powerful and integrated supply chain execution solutions, anchored by our Warehouse Management and Distributed Order Management solutions, but stretching far beyond that to solve almost any logistics and fulfillment challenge.

Our additional SCE solutions include Labor and Resource Management, Slotting Optimization, Yard Management, 3PL Billing, Assembly and Kitting, Transportation, Parcel Management, Freight Pay and Audit and more – each with a variety of unique and innovative capabilities, with out-of-the-box integration and workflow across the entire suite.

No WMS vendor in the market offers the breadth and depth of SCE solutions that Softeon provides, all develop in-house, on our advanced Service-Oriented Architecture (SOA) technology platform that provides unmatched flexibility initially and over time.

Learn more today, and browse summary descriptions of our SOA solutions below:

Softeon Optimized Order Fulfillment | OFS

Optimize Order Picking Performance with a Flexible, Easy to Deploy Solution.

Today, as ecommerce and other factors continue to drive order picking costs higher for many companies, technology offers a path to get those costs headed in the right direction - down. For example, many companies are increasingly moving beyond RF scanning and supplementing or replacing those systems with newer tools including Voice, smart carts, pick-to-light systems, put walls and mobile robots in the DC.

There is just one problem – almost always, these systems require software that is separate from the WMS to enable them to work – and this leads to a number of operational challenges.

Those include:

  • Orders “thrown over the wall” to the picking sub-system software, creating siloed operations where they are unable to optimize the full picking, slotting, and replenishment process.

  • The need for Interfaces to be built and maintained between the WMS and the sub-system software, adding cost and decreasing flexibility.

  • Very high hardware costs caused by commodity hardware being bundled with proprietary software.

  • Real operational difficulties in managing exceptions, because the sub-system software lacks all the required information needed to address the issue.

A Better Way

Softeon has developed the ideal solution to meet these challenges, offering a highly flexible solution that powers each of these technologies independently or in combination, delivering optimized picking performance and making deployment far easier than the status quo. How? The Order Fulfillment System (OFS), part of Softeon’s industry-leading WMS or as a standalone solution, directly manages any of these picking systems, without the need for additional control software - offering a wide array of advantages.

Softeon Order Fulfillment System

Softeon Order Fulfillment System:  Direct Control for Optimized Picking

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Softeon Order Fulfillment System Direct Manages Picking Subsystems

Softeon already uses advanced optimization to maximize picking performance using standard RF terminals. Orders are planned and released based on a variety of factors, including cartonization, order priority, inventory availability, replenishment status, opportunities for batch and cluster picking, travel distance and more.

Each of these new picking technologies referenced above has its own advantages and applications/use cases. With Softeon OFS (see graphic below), you can easily and quickly add these technologies where appropriate with out-of-the-box software support. You can also mix and match technologies, such as Voice and smart carts, or lights and mobile robots, in almost any combination.

Implementation times for these systems usually go from months to weeks - or even days. What’s more, you can generally test each technology to see the results and benefits before fully committing, such as with robots, Voice, or a single put wall to start. Softeon’s OFS extends our existing picking optimization capabilities with additional smarts specific to each type of sub-system. For example, some orders are better suited to go through put walls than others in the pool. Softeon OFS determines how to optimally direct orders to put wall units or any other picking method to maximize efficiencies. Or consider a mobile robot that helps to manage order exceptions, such as a short pick, meeting a picker at the location for a SKU that needed replenishment and then moving automatically to the packing area with the missing SKUs for order completion and shipping.

What’s more, because this system eliminates the need for third-party software to manage these sub-systems, hardware costs are often much lower than the standard – often by more than 50%. That means Softeon customers can either achieve a higher ROI, or invest in more of this beneficial technology that was previously above their budget range with standard approaches.

There’s more:

  • The ability to mix and match mobile robots from different vendors initially and over time, providing flexibility in the early stages of a dynamic vendor landscape

  • Integrating Softeon’s direct Voice solution using smart phones with existing Voice terminals

  • Automatic integration of picking systems with packing and shipping

  • “Future proofing” your operation by acquiring a platform that allows you to easily add these and other new technologies over time

Combine all that with Softeon’s proven ability to deliver results, the WMS industry’s only 100% track record of deployment success and fixed price implementations. With Softeon’s Order Fulfillment System, you can take advantage of an integrated order picking and shipping solution that will take your picking performance to new levels – with a flexible path to add new technologies in the future.

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Softeon Warehouse Management Software | WMS

Next-generation platform enabling supply chain convergence

Softeon’s Warehouse Management System (WMS) provides a powerful platform for optimizing distribution, loaded with innovative, differentiated capabilities that comprehensively handle the basics (receiving, putaway, inventory management, order picking, loading, shipping, etc.) but also providing unique functionality to give your operation a competitive edge.

With a rules engine foundation and multiple levels of adaptability, Softeon WMS provides unequaled levels of flexibility to meet current and future needs and operational workflows right out of the box. Recognized by industry analysts such as Gartner for our level of product innovation, Softeon’s WMS is one of the anchor solutions in Softeon’s single, integrated SOA-based suite of software that includes Distributed Order Management (DOM), Labor and Resource Management, Slotting Optimization, Yard Management, Assembly and Kitting, and much more.

It’s why leaders in their industries such as Duluth Trading Co., Sears Home Services, Lenova, Saddlecreek Logistics, The Honest Co. and dozens more power their distribution centers with Softeon WMS. 

Softeon is also the market leader in WMS in the Cloud, with numerous implementations among both large and smaller operations, representing some 50% of our new WMS deployments. Traditional on-premise implementations, or hybrid models are of course also welcome.​

                        New Webinar - Building the WMS Business Case                      

With Softeon, Your WMS Project will be a Success

Softeon has by far the industry’s best project track record, with a history of 100% implementation success. It’s a fact one else in the industry can match. Industry analysts regularly cite the high level of satisfaction among Softeon customers.

Softeon is the safe choice, because our history demonstrates your project will also be successful – just as it has been for all other Softeon customers going back 20 years. We have won a number of customer awards as a top vendor – almost unheard of for a software company.

Innovative Features Deliver ROI

Softeon has a number of innovative features that combine to reduce costs beyond a typical WMS implementation, enhancing our customers’ ROI from the project and avoiding the need for customizations.

Just a few examples include:

  • “Pick Route” capabilities that enable customers to uniquely configure the sequential areas where inventory should be allocated, define pick methods and data collection techniques, perform in-line value added services, sequence the steps in an order from pick to loading, and much more. No muss, no fuss, no mods.
  • A powerful task management engine that uses advanced intelligence to dynamically assign work to DC associates, in a loosely coupled approach that maximizes flexibility.
  • Wave or “wavelesss” processing, with advanced auto or manual wave creation, using our rules engine to provide granular selection criteria. Or go waveless with a larger pool of order for dynamic hard inventory allocation and pick assignment.
  • Sophisticated inventory allocation functionality perfect for omnichannel commerce or other companies that support multiple business units, including “virtual” inventory segregation and allocation of inbound or expected goods.
  • Superior algorithmic 3D cartonization capabilities that also consider picking efficiency when building lowest cost shipping cartons.
  • Slotting optimization that supports advanced dynamic slotting, and makes the slotting process easy so that, compared to many slotting solutions, it is actually used.
  • New Order Fulfillment System (OFS) that takes direct control of picking subsystems such as smart carts, Voice, pick-to-light, put walls, mobile robots and more to reduce hardware costs as much as 70% and optimize the full slotting, picking and replenishment cycle, delivering double digit productivity gains. Perfect for any company doing significant piece picking operations, especially for ecommerce.

A Focus on Integration

Integration to ERP, other host systems, material handling equipment, sometimes suppliers or customers and more is generally at the heart of every WMS project.

Softeon has the tools and an approach that takes what is a major challenge for most software companies and make it easy for Softeon and our customers. Tools include an integration configuration application, a simulation system to test integration with material handling systems well before go-live, and our powerful Integration Cockpit to manage all integrations in real time.

Let’s discuss today how Softeon extended WMS can help drive success and ROI in your distribution operations today.

 

Softeon Warehouse Management System

Softeon Warehouse Management System:  Advanced Technology for the Modern Warehouse

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Softeon modular solutions move the supply chain forward

Softeon’s modular approach to its suite of supply chain planning and execution solutions and strong technical foundation allows you to easily integrate and operate other supply chain management solutions with WMS. Whether you choose a stand-alone system like Softeon’s robust WMS or start with another Softeon solution or any other industry solution, Softeon has you covered with the ability to add modules at any time.

Discover how Softeon WMS delivers the true the Softeon Advantage for higher levels of productivity, reduced operational costs and improved customer service.

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Softeon Distributed Order Management System | DOMS

Intelligent hub for order sourcing, routing and fulfillment

Superior customer fulfillment with Softeon Distributed Order Management

Distributed Order Management (DOM) systems have become critical to supply chain execution, notably in omnichannel fulfillment but in many additional applications as well.

DOM can be used to automate, optimize and orchestrate order fulfillment processes, based on granular visibility to orders, inventory, service requirements, costs and constraints. 

Softeon provides a feature-rich DOM solutions that supports a number of use cases, both within omnichannel and beyond.

In omnichannel fulfillment, for example, companies use Softeon DOM to enable new processes (such as order on-line, pick-up in store, or support for new consumer “points of interaction”) without changing existing systems. It is also used to determine optimal order sourcing across the network based on advanced rules for how to run the business.

But Softeon’s DOM solution provides a solution for many other scenarios, including centralized “order hub” functionality for manufacturers and wholesalers, managing client process requirements for 3PLs, optimizing the inbound flow of goods, and much more.

DOM delivers significant value for many companies on its own, but increasingly we see requirements for an integrated DOM-WMS solutions. Softeon is a market leader in joint DOM-WMS deployment.

Example Softeon customer DOM applications:

  • Duluth Trading Co. has successfully implemented Softeon DOM (and WMS) to drive fulfillment excellence as it moved from on-line only to a network of dozens of physical stores that also do order fulfillment. Softeon’s solution also manages the store-fulfillment process and returns.
  • Sears Home Services uses Softeon DOM and WMS to manage repairs parts inventory and fulfillment in a four-echelon network – from master DCs to a technician’s van – as well as reverse logistics to optimize the process of returning parts for restocking, scrapping, or repair.
  • A leading consumer goods company is using Softeon DOM and traditional order management solution for a true enterprise order management, including extensive use of drop shipping from hundreds of vendors.
  • Sony DADC – a 3PL for the entertainment media sector (DVDs, CDs, etc.) – uses Softeon DOM to manage complex customer requirements, reducing on-boarding time from many months previously to now just a matter of a few days.
  • A leading on-line pharmacy is implementing Softeon DOM and WMS to deliver granular, real-time visibility to inventory across a complex network, including in-transit inventories. This will enable a much more responsive fulfillment model.

Benefit from Softeon’s DOM Solution:

  • Automate many existing manual processes
  • Enable new omnichannel processes without changing existing systems
  • Achieve granular real-time visibility across an extended network
  • Increased on-time and complete deliveries
  • Minimize order fulfillment costs and reduce end-to-end cycle times
  • Reduce inventory levels

Softeon Distributed Order Management

Softeon Distributed Order Management (DOM) is an intelligent hub that orchestrates orders between vendors, suppliers and customers at a high level and evaluates fulfillment options to determine an optimal fulfillment strategy.

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Softeon Order Management Software and Systems | OMS Software & Solutions

Manage multi channel demand, pricing, promotions and customer service

As the gateway to the supply chain, order management must be automated and integrated with business processes. Order management systems (OMS) enhance inventory control and end-to-end supply chain efficiencies. Softeon OMS provides complete control of every stage of the order process, including order entry and fulfillment, pricing and promotion, credit processing and shipment invoicing.

With an intuitive user interface designed for maximum productivity, Softeon OMS empowers users to provide outstanding customer service. Like all Softeon supply chain management solutions, OMS is web native, meaning it easily supports remote customer service agents and call centers. Highly scalable, Softeon OMS handles transaction volumes for even the largest organizations, across industries and partners, including financial services, retail, automotive and service parts.

Softeon OMS offers unmatched functionality to manage customer-specific pricing, rebates and promotions, substitutions, replenishment from vendors, SKU bundling and more.

Key features include:

  • Extensive order life-cycle visibility and capability to coordinate cross-channel selling and order fulfillment processes
  • Powerful rules engine including highly-configurable inventory allocation rules and flexible rule-based pricing, discounts and promotion models
  • Seamless integration with warehouse and transportation management systems to drive supply chain efficiencies and improve customer service
  • EDI, tax and accounting interface
  • Remote order entry via the web
  • Configurable credit hold/release process and full invoicing including credit and adjustment invoices
  • Order consolidation and automated order dropping
  • Sales and billing analysis reporting

Softeon Order Management

Softeon Order Management manages every stage of the order process, including order entry, pricing and promotion, credit processing, shipment invoicing and audits.

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Extending the view of order management with Softeon next-gen solutions

Softeon’s service-oriented architecture facilitates integration of OMS with sales channels, partners and disparate systems to improve customer service, inventory control and warehouse operations. The OMS module can be installed as a stand-alone solution or with any combination of other system modules. Whether you use OMS with your own WMS or Softeon’s industry-leading WMS solutions, improved inventory accuracy and order fulfillment benefit the customer and the bottom line.

Learn more about the Softeon Advantage.

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Resource Management

Softeon Resource ManagementLabor management made simple

Managing labor and equipment resources in distribution has never been more important to reduce costs and minimize execution variability. Softeon’s Resource Management System (RMS) module provides powerful tools that enable you control and optimize performance of these critical distribution resources.

Softeon RMS allows managers to plan the need for labor resources based on actual work, determine which orders can be released and where labor is needed, and monitor pending overtime conditions. The solution fully supports engineered standards and provides robust labor reporting capabilities at multiple levels, which can help increase labor productivity by 10%-30%. Softeon RMS also supports incentive-based pay.

Unique in the market, Softeon RMS includes a “what if” analysis tool that allows companies to determine the effectiveness of making changes in operational strategies, warehouse layouts, picking methodologies, etc., using actual operating data from any point in time.

Softeon Resource Management Data

Softeon Resource Management

Softeon Resource Management provides powerful tools to plan the need for labor resources based on actual work, determine which orders can be released and where labor is needed, and monitor pending overtime conditions.

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Key features of the Softeon RMS module include:

  • Detailed labor reporting
  • Support for engineered labor standards
  • Labor planning
  • Task and activity definition
  • Task time and cost definition
  • Resource allocation and tracking
  • Real-time resource activity visibility
  • Unique “What if” analysis that enables simulation of the impact of software and operation changes
  • Track the time needed for various tasks (gauging productivity)
  • Resource cost estimation (including overtime)
  • Actual vs. plan analysis

Learn how the Softeon Advantage can add value to your organization.

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Reverse Logistics

Fast receipt for rapid reuse and disposal of products

Returns processing or Returns Process Management (RPM) can suck profits right out of the supply chain. Multiple factors including shipping errors, product recalls or damages in transit cause returns that many suppliers, distributors or manufacturers are forced to keep. Other returns may be refused and returned to the customer or may be returned because they were not sold. Some returns may require a return merchandise authorization (RMA) while others may be returned on a blind (also called blanket) authorization.

Direct Store Delivery

Advanced mobile technology brings accuracy and efficiencies in delivery

In the battle against rising delivery costs, routes and deliveries must run with military precision. Direct store delivery (DSD) calls for automation where load planning, pre-sold and peddle (driver sold) routes and driver settlement processes are synced with warehousing and accounting functions. Softeon DSD supports pre-sales and peddle sales operations.

Transportation Management

Efficient transportation planning and execution

Transportation procurement, planning, execution and freight auditing is no easy task given today’s global supply chains. Streamlining inbound and outbound logistics while monitoring contract compliance and keeping up with carrier capacity constraints and rate changes are daunting tasks. Softeon’s powerful transportation management system (TMS) offers full functionality to address these issues.

Billing Management + FAP

Activity-based costing and billing for increased profitability

Logistics service providers, whether 3PLs or in-house providers, need to accurately track billable services and costs. You need a billing management system (BMS) to capture client activities and costs at multiple levels and across multiple costing models. Softeon BMS is a powerful billing engine and activity-based costing solution that supports complex billing rules, rate structures and cost elements of logistics services.

Assembly & Kitting

Optimized product structure for planning, assembly and value-added services

Global manufacturing requires multiple versions of products with multi-level bill of materials support. Tight inventories and cost control means there’s no margin for error with assembly, kitting and reverse flows. Softeon’s AMS solution leads the way with an advanced materials requirement planning tool for assembly and kitting, facilitating the integration of distribution and manufacturing processes.

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