W&O

Industry
Maritime Transportation
Headquarters
Jacksonville, FL
Distribution Centers
Lorem Ipsum

Business Overview

W&O is one of the largest global distributors of pipe, valve, fittings, engineered products and automation to the marine and upstream oil and gas industries

They serve all segments of the maritime industry including commercial shipping, the U.S. Navy, Military Sealift Command, MARAD, U.S. Coast Guard, cruise lines, barge owners, upstream oil and natural-gas rigs, and shipyards for building and repairing vessels

W&O prides themselves in being actively responsive to their customers needs and taking a positive approach when any setbacks occur, making for great customer service 

Business
Objectives

Previously used a non-standard manual process, and were looking to improve inventory management and establish a process flow
Needed to bring a standard process to their inventory management, cycle count, order management, picking and shipping
Required fast on-boarding for each of their branches
Wanted stronger visibility for their sales team
IT cost containment and quick onboarding of new customers
Improved customer service levels due to increased operational efficiencies, inventory accuracy and streamlined business processes
Warehouse efficiencies include better order fulfillment, sophisticated wave planning, efficient pick, pack and ship operations
Improved market responsiveness
Capabilities to take on more complex services for customers
Supports multiple languages with minimal training

Other CASE STUDIES

Scroll to Top