- Leading home appliance retailer in North America with more than 2,400 stores in USA & Canada
- Largest product repair service provider in the USA
- Relationship with over 43 million households
- Makes over 13 million service calls per year, managing over 10,000 service technicians
- Repairs 2 million carry-in products per year
- Growing service support cost
- Dynamic variation in repair product flow
- Manual data capture causing unacceptable error rates and associated re-work
- Need to improve customer service level
- Need to standardize on processes
- Require accurate part inventory and improved visibility of all repair parts
- Softeon Service Repair Solution...
- Softeon Warehouse Management (WMS)
- Asset Tracking
- Reduced repair cycle time
- Provided real-time visibility of repair process
- Improved customer service by providing forward visibility to repair and parts availability
- Improved overall process productivity
- Reduction in overall service cost
- Improved information accuracy throughout the process
- Improved cost collection process.