- Originally founded in 1875 as a tobacco company and established as a retail distributor in 1904
- Currently one of the largest convenience store distributors in the USA
- Supplies 10,000 different products to all classes of the retail trade
- Retail consumer goods, frozen foods, tobacco, candy, cigar & cigarettes for 7-11 type of chain stores (a high level of SKUs, over 8000)
- Needed better capacity utilization and picking efficiencies in their piece pick and cartonization operations
- High degree of complexities and challenges in dealing with state-specific duties/tax for cigarettes (stamps generation) and related reverse logistics
- Need for order visibility and better customer service
- Softeon Warehouse Management (WMS)
- Better product slotting and travel path optimization strategies
- Introduction of Voice Picking for their piece pick operations improved productivity many times over
- The operations in the cigarettes zone are totally streamlined
- Higher inventory accuracy and automated cycle counting processes
- Overall significant improvement in customer service