Softeon's OMS provides complete control of each stage of the order process, including order entry, pricing & promotion, credit processing, allocation and shipment invoicing. Highly scalable, Softeon's order management systems can handle transaction volumes for even the largest organizations.
OMS is differentiated by its ease of use, with screens designed for maximum productivity and ability to provide outstanding customer service. Like all SCflex modules, OMS is web native, meaning it easily supports remote customer service agents and call centers. It offers significant and differentiated functionality to manage customer-specific pricing, rebates and promotions, substitutions, replenishment from vendors, SKU "bundling", and much more.
The OMS module can be installed by itself or with any combination of other SCflex modules, offering a comprehensive order-to-delivery solution
Key features of the OMS module include:
- Fast, easy order entry
- Remote order entry via the web
- Configurable credit hold/release process
- Highly configurable inventory allocation rules
- Robust inventory replenishment planning and execution
- Flexible, rule-based pricing, discounts and promotion models
- Powerful item substitution capabilities
- Invoicing (including credit/adjustment invoices)
- Extensive order life-cycle visibility
- Order consolidation
- Automated order dropping
- Sales and billing analysis reporting
- EDI, tax & accounting interface
