There is a strong a growing interest among many logistics and distribution managers in using voice-based technology in the DC to improve efficiency.
Unlike most other solutions, which are dependent on interfaces between the WMS and external voice system software, Softeon's SCflex WMS has fully integrated voice technology, enabling users maximum flexibility and results from their voice hardware investment.
Softeon has taken a differentiated approach to voice technology, which offers the following advantage to its customers:
- Voice applications are directly supported in the SCflex WMS, without the need for separate voice application logic and software that is often required with other systems, reducing cost and complexity.
- Voice is completed integrated with the WMS tasking system, enabling voice directed activities to be determined in real-time, increasing DC productivity versus traditional, more batch-oriented interfaces.
- Voice can be used in multiple distribution processes, rather than just order picking, as is commonly true for other WMS applications. Softeon supports use of voice in replenishment, receiving, loading, cycle counting and many other warehouse functions, enabling additional productivity gains.
- Complete flexibility in use of voice and other technologies, allowing as appropriate some workers to use voice and others to use radio frequency (RF) terminals for the same functions. This enables companies to easily select the right technology for the process, and to potentially have workers for whom voice does not work well use other technologies.
As a result, Softeon customers reduce the initial and on-going costs associated with voice technology, can use voice in more DC applications, and achieve higher levels of DC productivity from voice deployment.
Softeon supports all major voice technology providers, such as Vocollect and Voxware, and takes a hands-on approach to ensuring total system success.
